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  1. Customer focus

    ... experience, the Company is changing its approach to gathering and processing feedback. Its main new feature is faster tracking and responses to customer needs across all interfaces with SIBUR. In late July, we launched our first automated customer feedback survey, sent out to a customer’s email to follow up on each new order placed via the e-Commerce system’s personal account. Between August and September 2020, our average score on a scale of 1 to 5 was 4.75 points for Interaction with the Sales ...

  2. 5th wave of customer satisfaction survey

    We would like to thank our partners for participating in the annual customer satisfaction survey. The B2B market that SIBUR operates in relies on high technology and close interaction with producers and customers. Customer needs and feedback always matter to SIBUR, encouraging the Company to gauge customer satisfaction annually. ...

  3. Fighting burnout

    Russians name the causes of burnout at work and ways to combat it. The SuperJob employment service asked Russians to name major causes of workplace burnout and the best ways to manage it. The survey results are available available on SuperJob’s website. Equal percentages of the respondents (11%) believe that burnout may result from stress, work routine, fatigue, mistreatment by management, or lack of interest in the job. Low salary,...

  4. Customers make us better

    SIBUR would like to thank its partners for participating in the annual customer satisfaction survey. In September–November 2018, we engaged GfK Rus, an international social and marketing research institute, to help us conduct our fourth annual customer satisfaction survey. We are glad to note a marked increase in the number of respondents ...