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  1. SIBUR and TAIF: first results of integration

    ... Customer Service Center enabled the single window solution for customers providing new services previously non-existent in Tatarstan”, says Vladimir Zimovtsev, Head of Commercial Functions Development. “We also introduced an option to use accounts for e-commerce sales to post orders and requests.” For example, if a prompt shipment is required but at the same time the customer wants to minimize costs, the company will find options for mutual saving (image: Kazanorgsintez). In addition,...

  2. “We hear and value every customer”

    ... launched early next year. – How did customer and partner feedback change, and what effect is this having on the Company’s wider operations? – To exceed our customers’ expectations, we have introduced a new approach to surveys via the e-Commerce platform and customers’ personal accounts. Customers are surveyed via our key points of contact: We do not ask customers what we already know, i.e. the products they bought and the type of delivery they used. Surveys are tailored to each ...

  3. SIBUR International in Istanbul

    ... market. The difficult year of 2020 and the rapidly changing overall global situation bring new challenges for the Company: we need to be more flexible, agile and customer-oriented, offering high-quality, marketable services. We have already launched our e-commerce digital platform for partners, which offers fast and user-friendly electronic document management via the client’s personal account. We are also working on remote technical support for our products using VR glasses. I am firmly convinced ...

  4. Customer focus

    ... main new feature is faster tracking and responses to customer needs across all interfaces with SIBUR. In late July, we launched our first automated customer feedback survey, sent out to a customer’s email to follow up on each new order placed via the e-Commerce system’s personal account. Between August and September 2020, our average score on a scale of 1 to 5 was 4.75 points for Interaction with the Sales Manager, 4.65 points for Order Processing Time and 4.70 points for Personal Account ...

  5. New opportunities in e-commerce

    Services functionality added to clients’ Personal Accounts. This September, a webinar was held via the SIBUR Business Practices platform to raise customer awareness about a new e-commerce functionality in their Personal Accounts. A recording of the webinar is available here . SIBUR employees received feedback and answered questions fr om participants in real time. “The webinar on e-commerce functionality was interactive....

  6. SIBUR’s Digital Capabilities online demo event for clients

    ... Products, Effective Production, and Management Practices. The webinar participants could ask any questions about the platform and vote on the most interesting topics for next year’s events. SIBUR believes that digitalisation should also cover e-commerce. The demo day was attended by over 100 participants and garnered much positive feedback. “Everything went great,” said Sergey Sychuk from STiM. “In the future, we hope to see webinars on SIBUR’s management decisions and on ...

  7. Digital growth

    Research: businesses in Russia are ignorant of digital technologies. Facebook, the Agency for Strategic Initiatives, and GfK conducted a study on the readiness of Russian companies to develop in the digital environment. According to the survey, 76% of companies view digital promotion to be the key driver of business growth. To find and grow their audience, 40% of respondents primarily use online tools, while 51% of those who do not use social networks for business purposes yet, plan to do so. ...