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  1. “We hear and value every customer”

    Creating SIBUR’s Customer Service Centre. – How does the Customer Service Centre differ fr om other functions? How do customers benefit from your services? – The Customer Service Centre is a one-stop-shop for signing contracts, placing orders, receiving invoices or shipping products, serving customers across all regions. We offer the same level of service to all our customers and ensure a responsive and seamless experience of using end-to-end processes related to the Company’s other functions...

  2. Customer focus

    SIBUR develops a systematic approach to collecting feedback. As part of its strategy to improve customer experience, the Company is changing its approach to gathering and processing feedback. Its main new feature is faster tracking and responses to customer needs across all interfaces with SIBUR. In late July, we launched our first automated customer feedback survey, sent out to a customer’s email to follow up on each new order placed via the e-Commerce system’s personal account. Between...