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  1. Customers make us better

    ... and better understand how to improve our customer service. Remarkably, the loyalty index went up both internationally and domestically. It means that our efforts to establish a better and more open customer dialogue have borne fruit.” Maria Borisova, Marketing and Sales Director, BIAXPLEN: “What makes this survey so useful is that it shows the evolution of trends. Every wave gives us a clearer picture, providing more insights into customer business, needs, and perception of changes and ...