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  1. “We hear and value every customer”

    ... processes related to the Company’s other functions, which translates into rapid and high-quality order fulfilment. – What is the global goal of transforming the customer service segment? – The Company set ambitious goals to achieve its customer focus targets, including improving service standards and building its processes and value proposition based on customer feedback. This transition requires a fundamental mindset shift that implies that all business processes are built around customer ...