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  1. Crisis management plan: Agile + Digital

    ... on margins, business benefits and the ability to meet customer needs. For example, investing in data security and AI helps to position organisations better today than before the crisis. “Companies must also be prepared for conflict between digital sales channels as they grow,” predicts Ryan Paulowsky. McKinsey experts have already noted that a rapid transition to online customer interactions can cause unintended friction in the process: competition in migrating customer flows between different ...