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  1. Crisis management plan: Agile + Digital

    ... teams can operate quickly and effectively. The pre-crisis agile tactics of “doing a scrum” (that is, successive sprints to provide customers with the best possible contact method at every stage and within a short timeframe) have been replaced by “being agile” (which prioritises flexibility at all stages of customer and team interactions). This allows a company to maintain stability, while at the same time creating new sales algorithms, leading to growth. All the same, as McKinsey experts found ...