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  1. Research results

    ... 2021, SIBUR conducted an annual study in which 681 customer representatives from the FMCG sector, chemical, construction, energy, automobile and other industries took part. The survey measured the NPS index (Net Promoter Score) and the CSI (Customer Satisfaction Index) index – the overall satisfaction with the company and satisfaction with the product offer, team of employees, technical support, logistics, contract support and commercial offer. Survey participants positively assessed the ...