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  1. Crisis management plan: Agile + Digital

    ... transition to online customer interactions can cause unintended friction in the process: competition in migrating customer flows between different channels, competition for customers, and a lack of clearly-defined job roles. The concept for B2B The COVID-19 pandemic has become a perfect storm in the B2B segment, wh ere business interactions now require speed and accuracy as well as digital and in-person touch points . While many companies had already rethought their sales models, the crisis ...